Tipp FM - FM 95.3 - Tipperary

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County Tipperary's Radio Station

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Tipp FM Info

Introduction Tipp FM aims to deliver the best possible service to our listeners. We also aim to ensure that our programming is compliant with the requirements set out in the Broadcasting Act, 2009 and broadcasting codes published by the Broadcasting Authority of Ireland. The management of Tipp FM welcome and ... See more will engage with all feedback, both negative and positive, from our listeners concerning any aspect of the Tipp FM service. This is our Code of Practice dealing with complaints that may come from our listeners. We set out to explain our complaint process for listeners and explain how we deal with complaints in an effective and efficient manner. It should be noted that the Code of Practice only relates to certain categories of complaints as detailed below. •1. What can I complain about? You may submit a complaint to us if you are of the opinion that a broadcast or part of a broadcast on Tipp FM has breached one or more of the following obligations: •(i) News In our News Service we ensure that our news programming is objective and impartial. •(ii) Current affairs We will ensure that our current affairs programming is: - Objective and impartial; and - will treat the subject matter and all interests concerned fairly. •(iii) Programmes We will ensure that our programming does not contain any content which may reasonably be regarded as - causing harm or offence; - tending to promote, or incite crime; - tending to undermine the authority of the State; or - Unreasonably encroach upon the privacy of an individual. We also will ensure programming is in compliance with the BAI Code of Programme Standards. The Code can be viewed on www.bai.ie •(iv) Commercial Communications All commercial communications broadcast by us will be in compliance with the BAI General Commercial Communications Code and the BAI Children’s Commercial Communications Code. You may view Code in full at www.bai.ie If you have a complaint that does not fall under the categories set out in (i) to (iv) above, we would invite you to avail of our complaints facility at www.complaints@tippfm.com If your complaint concerns alleged defamation, you should refer to the BAI Right of Reply Scheme www.bai.ie •2. How do I make a complaint? You can first contact us by phone on 052 6125299, email pc@tippfm.com or letter and inform us of your complaint. A member of our staff will contact you to discuss what concerned you and attempt to resolve the matter to your satisfaction. If we cannot resolve your complaint to your satisfaction, and you are satisfied that your complaint is covered by this Code of Practice, you should submit the following details in writing (letter, fax or email): In order for your complaint to be accepted and considered, it must include the above details and must refer to a programme, advertisement or other form of commercial communication already broadcast on our service. To assist complainants a ‘Complaint Form’ is available to download from our website at www.tippfm.com An on-line complaint facility is also available on our website at www.tippfm.com If, by reason of disability or other good reason, you are unable to submit the complaint in writing, please contact us and we will assist you to do so. We will not accept complaints which we deem to be of a frivolous or vexatious nature. •3. How soon should I make my complaint after the broadcast? The Broadcasting Act, 2009 requires you to make your complaint not more than 30 days after the date of broadcast: (a) if your complaint relates to one broadcast, 30 days after the date of that broadcast; (b) if your complaint relates to two or more unrelated broadcasts; 30 days after the date of the earlier or earliest of those broadcasts; (c) if your complaints relates to two or more related broadcasts of which at least two are made on different dates; 30 days after the date of the later or latest of those broadcasts. Complaints submitted outside of these time periods cannot be considered. •4. Where should I send my complaint? You should submit your complaint to the following address: The Station Manager Tipp Fm, The Premier Broadcast Centre, Gurtnafleur Business Park Clonmel Co Tipperary Fax: 052-6125447 Email: pc@tippfm.com •5. What will happen to my complaint? Once we have accepted your complaint we will work to resolve the issue/s as soon as possible. Your complaint will be carefully considered, investigated if necessary, and responded to in writing by the Station Manager. We will write to you to acknowledge receipt of your complaint within 7 working days. We will consider the issues raised in your complaint. We will listen to the programme/broadcast item identified in your complaint. Where appropriate, we will consult with any party to which your complaint relates, for example, the advertiser, the presenter or programme maker, to give that party an opportunity to provide observations and comments in relation to the issues raised by you. We will provide a response to your complaint which will, as far as possible, address all of the issues/concerns you have raised. We will set out the reasons for our decision on your complaint. This response will be sent to you within 21 days from receipt of your complaint. •6. What are the potential outcomes for my complaint? We may uphold or reject a complaint. Upholding a complaint means that we believe that our programming did not comply with our obligations covered by this Code of Practice. Rejecting a complaint means we believe that our programming was in compliance with our obligations. If we uphold your complaint, we will seek to resolve it to your satisfaction in an agreed manner. The manner of resolution will be decided on a case by case basis. The resolution may include an apology, correction, clarification and/or the offer of rebuttal depending on the decision to uphold or reject the complaint. •7. The role of the Broadcasting Authority of Ireland If we have not responded to your complaint within 21 days or if you are not satisfied with our response, you can refer your complaint to the Broadcasting Authority of Ireland. The BAI will consider the complaint and may carry out an independent review of the complaint and our response. Information on how to refer a complaint to the BAI is available on the BAI website at www.bai.ie or from the following address: Complaints Officer Broadcasting Authority of Ireland 2 - 5 Warrington Place, Dublin 2 Phone: (01) 6441200 Fax: (01) 6441299 E-mail: complaints@bai.ie •8. Record of Complaints We are required under the Broadcasting Act, 2009 to keep a record of all complaints submitted in accordance with this Code of Practice for two years. We are also obliged to provide these records to the Compliance Committee of the BAI if the Committee so directs. Our records will include copies of your complaint, our response/s and the audio copies of the broadcast material.

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Irish Talk FM 95.3 0Kbps English
Contact: reception@tippfm.com onair@tippfm.com ceo@tippfm.com

Wall

Guest

Guest

Please play a request for Johnny and Bernie Delahunty who live at Kilsheelan.I need some help to complete the Family tree. Best Wishes From Paddy

March 30, 2014, 7:14 p.m. GMT

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play request for johnny and bunny ballyknock cashel please something nice thank you

Feb. 22, 2014, 10:42 p.m. GMT

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Hello all of Ireland .Happy New Year . Danny O'Keefe Newfoundland Canada

Dec. 31, 2012, 5:55 p.m. GMT

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well boys and everyone listening to tipp fm

Oct. 15, 2012, 6:52 p.m. GMT

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please say to mrs feighery in toomevara from son liam.

Aug. 14, 2012, 6:42 p.m. GMT

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Guest

great station

July 28, 2012, 6:20 p.m. GMT

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from bridie farrell in manchester hello everyone UP TIPP

July 26, 2012, 8:37 p.m. GMT

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hello everyone from manchester

July 26, 2012, 8:36 p.m. GMT

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Greetings from Dumont N.J.USA

June 3, 2012, 8:33 p.m. GMT

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Teampall -na-TUAITE-ABU

May 22, 2012, 1:06 p.m. GMT

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See this page in French: Ecouter Tipp FM en ligne

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